Emotional Intelligence in Healthcare Settings

Emotional intelligence (EI) is a critical competency in healthcare, influencing how professionals interact with patients, collaborate with teams, and manage stress in high-pressure environments. This course explores the principles of emotional intelligence and provides actionable strategies for applying them in clinical settings to improve patient care, enhance communication, reduce conflict, and promote personal resilience among healthcare professionals.

• Define the five core components of emotional intelligence and their application in healthcare environments.
• Apply emotional intelligence skills to improve communication and patient-centered care in clinical scenarios.
• Assess team emotional dynamics and implement strategies to enhance collaboration within multidisciplinary teams.
• Create a personal development plan to strengthen emotional regulation, empathy, and interpersonal effectiveness within 30 days.