Improving Patient Experience and Clinical Excellence

By conducting our need assessment, we found that there is a shortage of knowledge among target participants about patient experiences as follows:

• Deficit knowledge about how to rising excellence during management plan focusing on the patients needs
• Lack of information about the health care system depending on the patients needs.
• Weak awareness to build a relationship with the patient by different ways
• Unfamiliarity about the importance of positive working environment
• Insufficiency of facts about the importance of soft skills during caring patients

• Identify how to explore patient needs
• Clarify how to improve patient experience during the management plan
• Describe how to improved and modify health care system depends on the patient's needs
• Illustrate how to enhance the communications skills in the health care institution
• Explain how to build a strong relationship with patients
• Listing the Standards which make the Person-centered care
• Explaining how to improve the working environment and how can reflect positively on the patient satisfaction