Improving patient experience
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+Price
65 SREstimated Price
Saudi Commission for Health Specialties
5 continuing medical education hours
ACA-20240002375
5 CMEOnlineCertificateLectureEnglishالعربية
CERTIFICATE
Event content
Introduction
Based on our survey, there's a recognized gap in healthcare professionals' understanding and implementation of patient-centered care principles and strategies.
Participants have expressed a need for practical guidance and tools to enhance patient experience, trust-building, and organizational culture.
This course aims to address these needs by providing actionable insights and skills to improve patient-centered care delivery.
Objectives
- Identify key factors influencing patient experience.
- Apply patient-centered care principles in clinical practice.
- Demonstrate effective communication techniques to establish trust.
- Evaluate strategies to enhance access to healthcare services.
- Develop strategies for managing patient expectations.
- Utilize appropriate metrics for measuring patient experience.
- Engage healthcare staff in promoting patient-centered care practices.
Outcomes
By the end of this guide, participants will:
- Define patient experience and patient
- centered care.
- Analyze communication for trust and rapport.
- Evaluate access and convenience strategies.
- Formulate expectation management plans.
- Utilize metrics for monitoring patient experience.
- Develop a patient-centered culture.
- Create concise action plans for engagement
Target Audience
All professions Medicals
Trainers
Nabil Abdullah Y Osayri
Laboratory Science
Laboratory Quality Management
