medical students in saudi arabia

Improving patient experience

Starts onFromTo



65 SREstimated Price

SCHSSaudi Commission for Health Specialties

5 continuing medical education hours


National e-learning center logo
5 CMEOnlineCertificateLectureEnglishالعربية

Event content


Based on our survey, there's a recognized gap in healthcare professionals' understanding and implementation of patient-centered care principles and strategies.

Participants have expressed a need for practical guidance and tools to enhance patient experience, trust-building, and organizational culture.

This course aims to address these needs by providing actionable insights and skills to improve patient-centered care delivery.


  • Identify key factors influencing patient experience.
  • Apply patient-centered care principles in clinical practice.
  • Demonstrate effective communication techniques to establish trust.
  • Evaluate strategies to enhance access to healthcare services.
  • Develop strategies for managing patient expectations.
  • Utilize appropriate metrics for measuring patient experience.
  • Engage healthcare staff in promoting patient-centered care practices.


By the end of this guide, participants will: 

  • Define patient experience and patient
  • centered care. 
  • Analyze communication for trust and rapport. 
  • Evaluate access and convenience strategies. 
  • Formulate expectation management plans. 
  • Utilize metrics for monitoring patient experience. 
  • Develop a patient-centered culture. 
  • Create concise action plans for engagement

Target Audience

All professions Medicals


  • Nabil Abdullah Y Osayri

    Laboratory Science

    Laboratory Quality Management