Evaluating Patient Experience in Healthcare
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Saudi Commission for Health Specialties
5 continuing medical education hours
ACA-20240003912
Event content
Introduction
Based on our recent survey, the scientific planning committee identified key gaps in healthcare professionals' knowledge, skills, and attitudes related to evaluating and improving patient experience.
These include a lack of understanding of critical patient experience indicators, inadequate skills in collecting and analyzing patient feedback, and inconsistent application of this data to drive quality improvements.
This course is designed to address these gaps by equipping participants with the tools and knowledge needed to enhance patient experience effectively.
Objectives
- Recognize relevant patient experience indicators for healthcare professionals in patient-facing roles.
- Utilize evidence-based methods to systematically collect and measure patient feedback.
- Apply data analysis techniques to identify areas for improvement from patient feedback.
- Develop and implement actionable plans to address gaps in patient experience with measurable outcomes.
- Evaluate and adjust interventions based on data-driven assessments to improve patient experience.
Outcomes
By the End of This Guide, Participants Will Be Able To:
- Illustrate key indicators and metrics for assessing patient experience. Explain methods and tools for collecting patient feedback.
- Utilize analytical techniques to interpret patient experience data. Develop strategies to enhance patient experience based on feedback. Implement actionable improvements in patient care.
- Evaluate the effectiveness of changes in patient experience.
- Design systems to ensure ongoing compliance with patient experien
Target Audience
All professions Medicals
Trainers
osama Khalaf haj mouhammad
Clinical Pharmacy
Oncology