Enhancing Patient Experience: From Measurement to Improvement

This course focuses on strategies for improving patient experience in healthcare settings by measuring patient satisfaction, identifying key challenges, and implementing improvement strategies. Participants will learn about patient-centered care, collaborative service design, care planning, and best practices for ensuring a positive patient experience. The course also explores international and local patient experience initiatives, including the Saudi Initiative for Patient Experience, and provides actionable insights for enhancing healthcare service quality.

• Define and differentiate patient experience from patient satisfaction and explain its impact on healthcare quality.
• Apply patient-centered care principles to enhance communication, trust, and patient engagement.
• Utilize patient experience assessment tools to collect, analyze, and interpret patient feedback.
• Develop and implement improvement strategies based on patient experience data to enhance healthcare services.
• Engage patients in shared decision-making and care planning to ensure better health outcomes.
• Evaluate the effectiveness of patient experience initiatives such as SIPE and adapt best practices to healthcare settings.