Strategies for Conflict Management in Healthcare Facilities

Conflicts in healthcare environments are inevitable due to the complex, high-pressure, and multidisciplinary nature of the field. Left unmanaged, these conflicts can disrupt teamwork, reduce patient satisfaction, and compromise safety. This course equips healthcare professionals with the knowledge and tools needed to understand, analyze, and resolve conflicts constructively within their institutions.

• Define key concepts and types of conflict commonly encountered in healthcare facilities.
• Analyze the impact of communication styles, hierarchy, and stress on conflict development in multidisciplinary teams.
• Evaluate various leadership strategies for mitigating and managing conflicts in clinical settings.
• Demonstrate the application of conflict resolution techniques through case scenarios and structured simulations.