Excellence in Healthcare Quality & Accreditation Program

In today’s dynamic healthcare landscape, delivering high-quality, patient-centered care is not just an aspiration—it is a critical necessity. Designing and Driving Quality Excellence in Healthcare is a comprehensive course that equips healthcare professionals with the knowledge, strategies, and tools needed to transform care delivery through quality management and accreditation readiness.

This course is structured into three in-depth modules:

• Module 1: Designing and Driving Quality Excellence lays the foundation by exploring the principles and frameworks of quality in healthcare. Participants will examine international models, key quality dimensions, and strategic planning techniques while learning to apply performance improvement tools such as FOCUS-PDCA, Lean, and Six Sigma. Emphasis is placed on data-driven decision-making through benchmarking and patient safety metrics.

• Module 2: Preparing for Accreditation provides a step-by-step guide to achieving and maintaining institutional accreditation. Participants will gain insight into the standards and expectations of accrediting bodies such as CBAHI, JCI, and ISQua. The module emphasizes readiness assessments, compliance documentation, and the standardization of clinical and HR practices. Practical preparation through simulation and mock surveys is also covered.

• Module 3: Sustaining Accreditation and Embedding Quality Culture focuses on integrating continuous improvement into everyday operations. Participants will learn to use audits and tracer methodology, foster team engagement, and develop long-term compliance strategies. The module concludes by guiding organizations beyond the accreditation cycle, embedding quality as a core organizational value through leadership, education, and real-time monitoring.

By the end of the course, participants will be equipped to lead quality initiatives, prepare for and sustain accreditation, and cultivate a culture of continuous improvement within their institutions.