medical students in saudi arabia

Improvement of Patient Experience

Starts onFromTo



72 SREstimated Price

SCHSSaudi Commission for Health Specialties

6 continuing medical education hours


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6 CMEOnlineCertificateLectureEnglishالعربية

Event content


  •  Based on training need assessment using survey, we found many healthcare workers not able to differentiate different type of customers
  • Based on training needs assessment using focus group, we found that patientd complaints not used for improvement purposes
  • By Observation, patients and their families not integrated effectively in the care provided to them
  • Due to the latest person cantered care standards provided by MOH, we find there is no proper awareness by these standards


  • Assess the patient needs
  • Design the patient experience program
  • Measure the patient satisfaction
  • Align the patient experience program with strategic plan
  • Improve the patient experience program
  • Demonstrate the process of patient and family engagement
  • Describe the concepts of patient cantered care
  • Discuss the role of Advisory Council for Patients and their Families
  • Apply the Saudi MOH Standards for person centered care
  • Discuss the role of community in patient experi


Helping the target group to assess the patient needs

Enhancing the group to design the patient experience program

Helping the target group to measure the patient satisfaction

Empowering the target group to align the patient experience program with strategic plan

Support the target group to improve the patient experience within their organizations

Empowering the target group to engage patients and their families in the care provided 7- Making the target group understand the ro

Target Audience

All professions Medicals


  • Nabil Abdullah Y Osayri

    Laboratory Science

    Laboratory Quality Management