Improvement of Patient Experience
Starts onFromTo
+Price
72 SREstimated Price
Saudi Commission for Health Specialties
6 continuing medical education hours
ACA-20240000863
6 CMEOnlineCertificateLectureEnglishالعربية
CERTIFICATE
Event content
Introduction
- Based on training need assessment using survey, we found many healthcare workers not able to differentiate different type of customers
- Based on training needs assessment using focus group, we found that patientd complaints not used for improvement purposes
- By Observation, patients and their families not integrated effectively in the care provided to them
- Due to the latest person cantered care standards provided by MOH, we find there is no proper awareness by these standards
Objectives
- Assess the patient needs
- Design the patient experience program
- Measure the patient satisfaction
- Align the patient experience program with strategic plan
- Improve the patient experience program
- Demonstrate the process of patient and family engagement
- Describe the concepts of patient cantered care
- Discuss the role of Advisory Council for Patients and their Families
- Apply the Saudi MOH Standards for person centered care
- Discuss the role of community in patient experi
Outcomes
Helping the target group to assess the patient needs
Enhancing the group to design the patient experience program
Helping the target group to measure the patient satisfaction
Empowering the target group to align the patient experience program with strategic plan
Support the target group to improve the patient experience within their organizations
Empowering the target group to engage patients and their families in the care provided 7- Making the target group understand the ro
Target Audience
All professions Medicals
Trainers
Nabil Abdullah Y Osayri
Laboratory Science
Laboratory Quality Management
